Craquelure texture coating is an acid-free water based acrylic polymer coating in a flowable gel form. It is normally applied with a paint brush, roller or pallet knife directly onto a canvas giclee, poster, or photograph after being stretched or mounted. The coating is white but it dries clear.

Whether you have a canvas giclee, poster or photograph, with Craquelure faux finish texture coating, your work looks as though it was hand painted by an artist.

The image below showcases artwork before craquelure on the left and after craquelure on the right.

We strive to provide product images that are as close as possible to what you will receive. However picture framing is an intricate trade. The finished product is truly the sum of all it’s parts. Our experienced staff are truly craftspeople with a great knowledge of multiple raw materials and we will do our best to provide a consistent product every time that matches expectations.

With that in mind there are a few unavoidable issues that regularly occur and could prevent the product received from matching the product image shown on our website:

• Up to 1/8″ of artwork is normally covered up by either the frame rabbet or a matboard.
• Moulding, particularly wood mouldings with a stain, can vary due to the wood grain or other factors in the manufacturing process.
• If you choose a frame with glass, there’s no good way for us to indicate on our images if the glass has a special coating on it or not.
• The craquelure finish is difficult to show on a webpage. It’s much easier to see in person in natural lighting.

We are a small business and cannot provide samples of finished frames. If you’re not sure if you will like a picture frame moulding, send us a request to info@inkandjoin.com and we’ll mail you a 6″ sample at no charge. We can sometimes provide other component samples on request. Just let us know what you need.

We are currently developing a standardized program to offer drop shipping to all of our customers. This program will be designed to give you predictable costs and reliable production timelines without the need to carry your own physical inventory. We will include more details about the program here as they are finalized.

If you would like to enroll in our drop-ship program, please contact josh@inkandjoin.com with the subject line: Dropship. While we are carefully designing this program to be standardized across the board, it’s also very important for us to understand the needs of our customers from a variety of perspectives. We would love to hear from you!

Thank you!

1. We can keep your credit card on file with your permission. This option is best for customers who order frequently or prefer to place orders without using our website (by phone, fax, or email). Your credit card number is filed in a secure location in our office under lock and key; it is never stored digitally.

2. We accept Stripe payments in our shopping cart including the most popular credit cards. All payments are handled by Stripe secure payments and SSL checkout. We do not store your credit card details on our site.

3. You can select direct bank transfer in the shopping cart. You will need to initiate the ACH transfer from your bank to ours. We will provide our routing number and account number after you checkout. You’ll see this info on both the order confirmation page and in a confirmation email with your order details. We will place your order in a holding status until we confirm the payment is received.

4. If you would like to apply for credit terms, please reach out to info@inkandjoin.com and we will send you a formal credit application. Payment terms are net 30. We will ask you to provide references from your banking institution and 3 other trade references whom you have credit with. Payment options for credit accounts are check, credit card on file, or direct bank transfer.

We understand how expensive shipping can be and we want to be very transparent about how your shipping costs are determined. Almost all shipping is now based on dimensional weight and not the physical package weight you see on a scale.

Our UPS rate calculator uses a product packaging algorithm that identifies how many frames, based on their size and weight, will fit into our three standard box sizes. Once it detects that a box is either too full to fit another product, or too heavy based on the weight of the products, your order will spill into another box and the packaging algorithm repeats this process until all of your products are packaged.

The dimensional weight of the package(s) are then sent to UPS for a rate inquiry. The price that is returned is our negotiated rate with UPS, which is very competitive and often saves customers 25-30% off the published rate.

We will publish recommended order quantities in the near future to give you more insight into the most cost efficient number of frames to order. In the meantime, try adding items to your cart to see if the shipping cost changes. If it does, it usually means you’ve triggered either a larger box or an additional box.

All of our products are made-to-order in our Huntington, WV warehouse and require up to 10 business days to manufacturer, package, and ship to you. You may request us to hold your order longer than 10 days by filling out the “Request Ship By Date” field in the shipping address section during order checkout.

If you need an order expedited, please email info@inkandjoin.com after the order is placed as we will do our best to accommodate. We can’t make any guarantees but we will try our best.

The UPS transit time map below shows how long you can expect orders to be in transit. Freight shipments may take longer.

At the time of writing, June 2021, our minimum freight rates are running around $225-$250, so we recommend considering freight whenever the UPS Ground shipping calculator exceeds $200 in your shopping cart.

If you choose freight, we will use a third party logistics company to rate-shop from multiple carriers to find the best price and value. When the price differences are negligible we often ship with our preferred carriers: UPS, Estes, and Fed-Ex.

If you have special freight instructions, please leave us a note on the order during checkout. We will reach out if we need additional info.

Freight is FOB Huntington, WV, meaning it is prepaid by Ink & Join and then added to your final invoice. We will provide the carrier and PRO # once the products are picked up.

RETURNS: No returns will be accepted after 30 days. Prior authorization is required to return merchandise for credit. Merchandise returned must be in original package and saleable condition. We do not accept returns for damaged merchandise, altered merchandise, special orders, discontinued/close-out merchandise, or any other merchandise that would not be deemed saleable to another customer. Merchandise returned for credit in saleable condition is subject to a 15% restocking fee and any transportation charges involved.

CLAIMS: All claims of shortage or defects must be made within 10 business days from receipt of merchandise. Please email a picture of the damage or defect to your customer service representative and include the invoice number and date received. International Moulding is not responsible for damage from UPS delivery service. You must file claims against UPS or refuse shipment.

If you have any questions please contact us here or email info@inkandjoin.com